Castle Peak Hotel Cebu City is the second Cebu City lodging place that I think I will never patronize ever again. The first one is Paragon Suites along Juana Osmena, Cebu City where I had a rather unpleasant stay early this year. Castle Peak Hotel in Cebu City is now the second one on my “must not try again” list.
Before anything else, though, I want to make something clear. I HATE giving negative feedback especially on services or establishments that are related to Philippine tourism but if giving it would serve as a wake-up call for entrepreneurs or managers and if giving it would mean that they’d change and learn to give better service next time around, then I won’t hesitate to do so. So here goes.
Castle Peak Hotel Cebu is located along F. Cabahug corner President Quezon Streets, Mabolo, Cebu City. It’s supposed to be one of the “better known” hotels in the area especially since it’s been in business for many years now. My brother and I stayed here during my most recent Cebu City trip. He’s actually based there already but I wanted to treat him to “finer lodging” at least for the entire duration of my stay. Since he usually worked nights and his apartment doesn’t have an airconditioning unit, I thought of checking in a hotel so he can sleep soundly during the day.
Truth be told, I tried inquiring with several other hotels before we finally settled with Castle Peak. However, most of the other mid-priced hotels that I inquired with were either fully booked or only had the expensive rooms left. So I’m thinking we should have decided to shell out more cash and choose another hotel. Sigh.
Anyways, the lobby of Castle Peak Hotel is small and it’s obvious that the hotel has seen way better days. Upon checking in, two female receptionists were there. Only one was busy so I was kind of hoping expecting that the other one would accommodate me. Alas, I had to wait for a few minutes before she finally “noticed” me and checked me in. I decided to pay using a credit card so she asked for it and swiped it “for verification” purposes. It meant that the final amount will only be credited when we check out. She then assigned us to a room on the 3rd floor. We chose a standard room and chose the room with breakfast package which was about P1,550 per day. Note that it was already 2:30PM when we checked in.
Lo and behold, when we arrived at our room, IT WAS NOT CLEANED YET. Blankets strewn all over the place, towels on the floor and plates on a tray. So of course the bell boy who accompanied us apologized and asked us to wait outside of the room while he went downstairs (and most probably warn the receptionists that we were two very disappointed customers).
We were made to wait exactly 20 minutes.
By then I was already furious so I went downstairs. I asked the female receptionist what the eff was going on and she just stared at me and said that the housekeeping people failed to advise them that the room wasn’t ready yet. That really irked me. Apart from the fact that the check-in process was too damn slow and that we were made to wait for so long outside the dirty room, the receptionist’s answer just didn’t cut it. I gave her a piece of my mind and even warned her that I will write a review about their hotel. The female receptionist just stared at me. No smiles, no apologies whatsoever. In other words, no effort to even appease me.
Finally, after so much ado, we got our clean hotel room. As you can see, the carpet looks moldy. And no, the beds may look comfortable but believe me, they sag.
More of our unfortunate stay at Castle Peak Hotel Cebu after the jump!
Our room’s airconditioning unit was dilapidated and didn’t release cold air right away. It took a good 10 minutes before you can really feel it functioning. Our room had a safe/deposit box but it didn’t work. So if you have gadgets, laptops or any other valuables, I suggest you deposit them at the reception area.
The washroom didn’t look too bad except that you can really see that some of the items have, again, seen way better days. The towels are mediocre at best. The hot and cold shower didn’t work well. Even on a supposed full mode, the hot water was warm at best. The toilet bowl was “sanitized” but had many stains.
We were provided with these toiletries for free: (I suggest, though, that if you brought along your own tube of toothpaste, please refrain from using the freebie)
Our room had cable television (NOT LCD or flat TV), a telephone unit (outgoing calls even local ones ARE NOT FREE so be warned!), a work desk with chair. Truth be told, I guess this is the only redeeming factor about our room…at least we had a “view” somehow: (just in case you’re wondering, yes, the chair looks old and has several stains)
To appease ourselves, we ordered for room service. We had clubhouse sandwich, lechon kawali, cheese sticks and shrimp balls. All the first three were so-so and not worth the money. The only thing my brother and I liked were the shrimp balls. Delicious. We liked them so much that we ordered them again the next day.
Breakfast was served buffet-style, by the way. Don’t expect too much. During our stay there, they only served fried/garlic rice, coffee, juice, fruits (during our stay they served watermelons) and about 3 viands (during our stay they served longganisa, scrambled egg and chicken)
By the way, the pub found at Castle Peak Hotel Cebu is supposed to be a Swiss cafe. Interestingly, they didn’t serve Swiss food.
Also, the hotel is currently undergoing expansion so don’t be surprised to feel “vibrations.” There’s an ongoing construction next door.
And if you’re the type of customer who expects real good service, then you’ll be disappointed here. During our stay, my brother and I weren’t served promptly when needed and we noticed, on not a few occasions, that the foreign guests received preferential treatment. Very, very odd.
So as you can see, I didn’t exactly like my stay at Castle Peak Hotel Cebu City. So that was my first and last stay there. Obviously, I also won’t recommend staying at Castle Peak Hotel Cebu. If you can find another hotel, please stay there. It will save you a lot of headaches.
Mindanaoan is a multi-awarded blogger, content creator, seasoned social media strategist and publicist with undeniably successful track record. 2012 International Visitor Leadership Program (for global leaders) alumnus and O visa grantee (for people with extraordinary skills and who have risen to the top of their field). Avid traveler and a proud relief operations volunteer. Regular resource person for social media, blogging and content creation. Available for work and travel – [email protected]